SERVICE RATES

01 January 2025
MK

Relocation costs (back & forth) :
               with service car : € 0,87/km
               relocation per hour, per technician/service engineer/software engineer : € 99,00/h

Hour rates :
               technicians : € 99,00/h
               service engineers : € 109,00/h
               software engineers : € 130,00/h

Overtime :
               technician/service engineer/software engineer : 150% (for 07.30h and after 16.30h)

Helpdesk (rounded per quarter) :
               flat rate per service request/problem : € 60,00
               working hour : € 140,00/h
               work preparation, technical : € 140,00/h
               research, technical : € 140,00/h
               prioritizing change of planning : € 140,00/h

Other costs :
               overnight cost : € 250,00 per night per person
               interventions by the manufacturer : at request

At each service intervention, executed at the location of the customer, by one of our technicians/ service egineers/software engineers, a administration cost will be billed at a flat rate of € 60,00.

All rates listed above expire on a machine within warranty, unless the cause of the problem cannot be attributed to the machine. The exception is the Helpdesk, if the customer's contact person has not received operator training.

DB&S Machines BV, service contract : at request
DB&S Machines BV, fidelity program conditions : at request
DB&S Machines BV, nearby service conditions : at request
DB&S Machines BV, technics installation conditions : at request

Alle rates are in Euro, exclusif 21% vat

These rates are subject to unilateral adjustment without prior notice.